We know that our communities are only really successful when the employees are engaged and thriving. We also believe that an employee and a company have to be a great fit for each other. Working in an Arbor community means paying enormous attention not only to what we do, but to HOW we care for seniors and for each other. The Arbor Company’s Service Vision sums it up:
As a community of care givers we are here for one purpose: to engage and enrich the health and spirit of our residents. We honor individuality and celebrate each person’s unique life through deep connections with our residents and families. We create delightful surprises and meaningful moments within a safe and caring community.
Our eight standards get to the heart of what matters most in an Arbor community.
Everyone is welcomed with a warm and caring attitude and invited into a beautiful, comforting atmosphere which reflects the Arbor family values.
We listen to, learn from, and communicate with our residents, family members, and each other in a timely and honest manner.
We select employees who embrace the Arbor values. We provide consistent, thorough orientation and ongoing training in order to develop exceptional, tenured employees who have opportunities for growth and recognition.
Our competent and compassionate employees deliver exceptional, responsive and individualized care to our residents.
Our words and actions are inspired by our Arbor values. We demonstrate through our daily behavior our deep commitment to the well-being of seniors.
Any employee who receives a request or concern from a resident or family member will “own” that issue or concern until it is resolved.
We build deep, personal and trusting connections with residents and family members which allow opportunities to create meaningful moments that can enrich the health and sprit of our residents and their families.
We are each personally accountable for ensuring that in every interaction with residents, families, and co-workers, our actions reflect “The Arbor Service Way.”
What makes each Arbor community special and unique? Our people – employees, residents, families and friends.
We listen, we respond, we care.