Arbor Culture
- Culture
- Standards
- People
Culture
We know that our communities are only really successful when the employees are engaged and thriving. We also believe that an employee and a company have to be a great fit for each other. Working in an Arbor community means paying enormous attention not only to what we do, but to HOW we care for seniors and for each other. The Arbor Company’s Service Vision sums it up:
As a community of care givers we are here for one purpose: to engage and enrich the health and spirit of our residents. We honor individuality and celebrate each person’s unique life through deep connections with our residents and families. We create delightful surprises and meaningful moments within a safe and caring community.
We listen, we respond, we care.
Standards
Our eight standards get to the heart of what matters most in an Arbor community.
First Impressions Standard
Everyone is welcomed with a warm and caring attitude and invited into a beautiful, comforting atmosphere which reflects the Arbor family values.
Communications Standard
We listen to, learn from, and communicate with our residents, family members, and each other in a timely and honest manner.
People Standard
We select employees who embrace the Arbor values. We provide consistent, thorough orientation and ongoing training in order to develop exceptional, tenured employees who have opportunities for growth and recognition.
Resident Care and Services Standard
Our competent and compassionate employees deliver exceptional, responsive and individualized care to our residents.
Arbor Culture Standard
Our words and actions are inspired by our Arbor values. We demonstrate through our daily behavior our deep commitment to the well-being of seniors.
Recovery Standard
Any employee who receives a request or concern from a resident or family member will “own” that issue or concern until it is resolved.
Deep Connections Standard
We build deep, personal and trusting connections with residents and family members which allow opportunities to create meaningful moments that can enrich the health and sprit of our residents and their families.
Accountability Standard
We are each personally accountable for ensuring that in every interaction with residents, families, and co-workers, our actions reflect “The Arbor Service Way.”
People
What makes each Arbor community special and unique? Our people – employees, residents, families and friends.
Video testimonials
- Pauline, Resident Assistant
Hear why Pauline likes working with Seniors at her Arbor community.
- Kacina, Engagement Director
Hear what Kacina likes best about her Arbor community.
- Allen, Chef
Hear what Allen likes best about his job.
- Sharon, Resident Assistant
Hear what Sharon likes best about her Arbor community.
We listen, we respond, we care.
Arbor Career Center:
Linda Steinke
Director of Lifestyles
Employee since 2011
“We have a unique blend of staff and residents. Everyone is a team. We all work hard and the satisfaction gained is priceless and serves as a stepping stone for bigger things to come in the future.”
Sherell McCray
Medication Technician and Dementia Care Specialist
Employee since 2008
“I’ve been a caregiver for 13 years and Arbor is the first assisted living community I’ve worked for that doesn’t feel like ‘just a job’. When you have fun, positive and professional co-workers, you can’t help but love your place of employment.”
