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A Fresh Approach to Senior Living with Personalized Care
Arbor Terrace Ortega offers quality dementia care residences in Florida's beautiful Jacksonville area.

As specialists in dementia and other memory care diseases we have dedicated programs that speak to the progression of dementia and help staff focus on what remains as a part of the disease process rather than what is lost. You will find comfortable, attractive residences coupled with engaging activities and events, giving you the peace of mind that we offer nothing but the best in care and quality of life.

See Where We're Located

Take a Virtual Tour of Arbor Terrace Ortega

Services Offered:

  • Dementia & Memory Care
  • We provide expert care designed especially for those with a diagnosis of Alzheimer's or other dementias. With years of experience in cognitive care and support, we are the leading providers of innovative and modern dementia care.

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Amenities

Dining in Style

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Dining in Style

Joining a community does not have to mean giving up delicious, home-cooked meals. Enjoy chef-prepared dining that is catered to your individual dietary needs and preferences in one of our beautiful dining rooms. All without having to lift a finger (except to raise your fork).

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Neighborhood Living Rooms

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Neighborhood Living Rooms

Residents can enjoy comfortable seating while reminiscing to familiar tunes and TV shows or participate in the activity of the moment.

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Dementia-Friendly Design

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Dementia-Friendly Design

Residents enjoy a community floor plan and layout designed to reduce falls and confusion while maximizing independence and freedom for the perfect mix of safety and comfort.

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Wellness Center

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Wellness Center

High-quality care provided in association with local hospitals and universities for the best of health in aging.

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Therapy & Rehabilitation Room

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Therapy & Rehabilitation Room

Overseen by licensed therapists, residents have access to the best in physical, occupational and speech therapy, just down the hall.

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Courtyard & Sunrooms

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Courtyard & Sunrooms

Whether it is a gardening activity with friends, a leisurely stroll or just spending some time in the outside air with a fresh snack, the courtyard becomes the perfect spot to enjoy the outdoors in a safe environment. Or, enjoy a cup of coffee in one of our sunrooms.

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Why Living Here Is Different

Why settle for anything but the best in senior living? Our community is operated by The Arbor Company. Arbor has 30 years of experience in senior living. We are so confident in our excellence that we are prepared to give your money back if you aren’t satisfied.

Visit today and see what the residents have to say!

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People

You'll notice it right away: Our people are special. Welcoming new residents and team members with open arms, giving back to the community and helping each other be proactive with their health and well-being.

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Deep Connections

If you choose Arbor, you’ll get to know us, and we’ll get to know you. We pride ourselves on building personal, trusting relationships, and we use innovative programs to help us connect with you.

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Experience

Simply put, Arbor Terrace knows senior living. We have more than 30 years of experience in serving seniors & guarantee you'll enjoy living at Arbor with our 60-day money-back guarantee.

Gallery  |  Videos

Gallery  |  Videos

Memory Care in Jacksonville, Florida
Life at Arbor Terrace
Memory Care

"We want to let you to know how pleased we are with Mom’s new home. I say home because it feels like a lovely peaceful home. We had been at two other facilities, looking for the right fit when we found your ad. Arbor Terrace Ortega was like a dream come true. We did tour the community and were treated like family as well. What a wonderful staff, so caring and helpful in Mom’s transition. Her first day was hard but you put her at ease, and living so far way, we were comfortable leaving her in your care. Thank you again for all your help and caring. We look forward to her last years being safe and happy ones. Thank you again."

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Family Member

"My Mother has blossomed at Arbor Terrace Ortega. I contribute her turn around to the kind, caring, and compassionate staff. Arbor Terrace Ortega is an exceptional community because the staff makes each resident feel valued and loved."

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Family Member

"The staff makes each resident feel valued and loved."

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Family Member

"More than exceeded my expectations."

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Family Member

"Arbor Terrace Ortega was the answer to our prayers!"

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Family Member

Get To Know Our Team
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Tracy Underwood

Executive Director

About Tracy Underwood

Tracy is passionate about helping the team to create an exceptional experience for residents and their family members.

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Amber Luke

Senior Care Counselor

About Amber Luke

Amber's passion for building deep connections with future residents & their families helps them know they have come to the right place!

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Heidi Seaberg, RN

Resident Care Director

About Heidi Seaberg, RN

Heidi is an experienced nurse with specialized education in dementia diseases and she strives for the best in care for her residents.

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Valerie Andryc

Engagement Director

About Valerie Andryc

Valerie uses her Bachelor's in Geriatric Living and skills from years of experience to create our Engaged Lifestyle Program for our residents.

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Joney Haff

Director of Resident Relations

About Joney Haff

Joney's welcoming smile & love for our residents makes it easy to ask questions, make appointments, & know you have come to the right place.

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Sandy Bernard

Dining Director

About Sandy Bernard

It is Sandy's passion for delicious food and satisfied appetites that are the key ingredients in the chef prepared meals she serves each day.

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Ronald Jean

Maintenance Director

About Ronald Jean

Ronald's can do spirit and pride in keeping our community in tip-top shape is evident as you tour our beautiful neighborhoods and courtyard.

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Alicia Mack

Business Office Manager

About Alicia Mack

Alicia excels at helping our families navigate financial questions, processing ACH & even bills long-term care companies for our residents!
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Elizabeth Nix-Lloyd, LPN

Wellness Nurse

About Elizabeth Nix-Lloyd, LPN

Beth's leadership & heart are apparent as she schedules staff, fulfills orders & assists our Resident Care Director to exceed expectations!
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Sharon Glenn

CNA, Med Tech, Team Lead

About Sharon Glenn

Since our doors opened, Sharon has been here. She supervises the CNAs & exemplifies what being a caregiver is all about. A true Arbor Star!
Floor Plans & Pricing
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Terrace Companion

2 Bed, 1 Bath, 480 Square Feet

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Ortega Studio

Studio, 1 Bath, 240 Square Feet

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Arbor Studio

Studio, 1 Bath, 295 Square Feet

Pricing & Availability

Arbor Terrace Ortega is more affordable than you might think. Create the right combination of floor plan and healthcare services based on your choice of apartment and care needs. A complimentary wellness assessment will be provided to determine your individualized care needs.

Monthly rent includes trained staff available 24 hours a day, three delicious and well-balanced meals served daily, weekly housekeeping, daily bed-making and trash removal, scheduled group transportation, daily programs and activities, maintenance of buildings and grounds, secure safety system, all utilities, and oversight of general well-being.

Plus, your satisfaction is also guaranteed with our commitment to you and your family.

Chat With Us For Pricing Information Senior Cost Calculator

Upcoming Events

Stay tuned for more upcoming events. 

Request More Information

If senior living has ever crossed your mind, you owe it to yourself to learn more about Arbor Terrace Ortega.

Contact us by filling out the form and one of our senior living experts will reach out to you within one business day to:

- Review your family’s needs

- Schedule a community tour

- Discuss pricing and availability

We’re here to help.