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5760 Timuquana Road Jacksonville, FL 32210 | Pay My Bill  |  (904) 701-7227  | 

About Our Community

Arbor Terrace of Ortega offers quality, state-of-the-art  memory care residences in Florida's beautiful Jacksonville area.

As specialists in dementia and other memory care diseases we have dedicated programs that speak to the progression of dementia and help staff focus on what remains as a part of the disease process rather than what is lost. You will find comfortable, attractive residences coupled with engaging activities and events, giving you the peace of mind that we offer nothing but the best in care and quality of life.

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Memory Care Levels at Arbor Terrace


Discovery Living

The Discovery program is designed for those who need moderate assistance with many activities of daily living. Structured daily programming is modified and paced to meet the changing needs of residents with middle stage dementia allowing for meaningful daily experiences in a safe and loving environment.



Bridges Living

The Bridges program is designed for those who need minimal to moderate assistance with the essential activities of daily living such as bathing and grooming as well as structured, daily programming geared toward preserving independence and community involvement while at the same time providing "just right" support and guidance.



Reflections Living

The Reflections Program is designed for our residents moving into the late stages of dementia. Activities of daily living are tailored for residents needing full assistance with their activities of daily living and can include feeding of meals. Reflections living offers an increased staff to resident ratio and daily programming is optimized for residents needing the most time.


Click Each Icon to Learn Why We're Different

    We are specialists in the field of memory loss

    We're proud to be leaders in care for Alzheimer’s disease and the related diseases of dementia. With years of experience under our belt and ongoing training for every member of our staff, no situation is too hard for us to help.

    Award-winning care at Arbor Terrace

    Our Dining with Dignity® program has won awards and recognition for its improvement in nutritional outcomes for seniors with dementia. This program is designed to reduce the risk of choking and aspiration and make meals easy and pleasant again with delicious flavor, good nutrition, and thoughtful presentation, all prepared by expert chefs.

    Say goodbye to boredom with Engaged Living

    We’re doing away with the stereotypical notions of retirement living. At Arbor Terrace, we strive for more than just bingo and a bouncing ball. We go above and beyond to offer the best quality of life for each resident.

    Our Engaged Living calendars give you the opportunity to be exactly as busy as you want to be with activities and events in these areas:

    Art and Education
    Activities that stimulate the mind and encourage learning and exploration. 

    Deep Connections
    Opportunities that connect to who you are as a person and your individual interests.

    Health and Wellness
    Robust exercise programs and activities that challenge the brain.

    Purposeful Living
    Activities that help us give back to others and remain an active part of society. 

    Recreation and Leisure
    Activities that are fun and enjoyable and encourage us to spend time with friends and family.

    Spiritual Journey
    Opportunities to connect to our soul through structured religious activities or individual reflection.

    Returning the joy to food

    As seniors age, they can encounter difficulties with taste, swallowing, or dexterity. Our award-winning Dining with Dignity® program sets out to solve these problems and make food a pleasure again with delicious and classic meals re-thought to maximize safety, taste, and ease.

    We are specialists in the field of memory loss

    Alzheimer’s disease and the related diseases of dementia. Our small and intimate setting helps us focus more on care and programs for our residents and their families.

    Specialists with real experience

    We hire the best, and invest in making them even better by providing ongoing training and education. Every Arbor Terrace staff member is equipped to provide specialist understanding and knowledge for our residents and their families.

    Making experience count to give you the best

    Our emphasis on training, educating, and hiring the best in the field has led to a proven track record of success, with improved outcomes and health for every level and walk of life.

    Experience Counts: Get to Know Our Team

    Executive Director: Travis Grainger

    Travis is married to his wonderful wife Megan and they have a one-year-old son named Bennett. Travis has been working in senior living operations for over a decade and feels truly lucky to have found his calling. He is a graduate of the University of Central Florida and attended the Assisted Living Federation of America’s Erickson School of Leadership. During his years working in Independent and Assisted Living Communities in multiple states, Travis has found his passion in memory care.

    Click on the left or right arrows to meet more of our team!

    Senior Care Counselor: Tracy Underwood

    Tracy Underwood is a Florida native originally from Miami. Tracy made Jacksonville, FL her home permanently in 2007. She has a made a career of working with seniors and has a wealth of experience in assisted living, memory care and skilled nursing. Growing up, Tracy was surrounded by seniors as she was able to travel extensively with her grandmother. Her affinity for her grandparents and their peer’s well-being was the catalyst for working in senior health care industry. Tracy is married and has four adult sons. She enjoys gourmet cooking, deep sea fishing, and boating. She is a member of Lion’s Club International.

    Click on the left or right arrows to meet more of our team!

    Engagement Director: Tracy Bass

    Tracy started her career as a flight attendant with a major airline. She's married to Curtis and had two awesome children Cayla and Carson. Retired after 20 years to raise her children, she returned to the work force to pursue her love for assisting seniors. She has spent time working in memory care as a Life Enrichment manager and moved on to Activities Coordinator for assisted living and memory care. It is those moments of clarity, those simple smiles, those warm hugs that make her day complete. She feels it is a privilege to have the opportunity to build deep connections with our residents and their family members.

    Click on the left or right arrows to meet more of our team!

    Resident Relations Director: Jennifer Barton

    Jennifer started her career as a CNA, promoted to and worked as an Administrative Assistant for four years. “I’m very excited and proud to join the Arbor Terrace team as Director of Resident Relations. I’m very passionate about serving seniors and their families! Seeing the joy in a resident’s eyes is extremely rewarding to me!”

    Click on the left or right arrows to meet more of our team!

    Maintenance Director: Ronald Jean

    Ronald comes with the experience of working in the electrical field since 2007. He has over 2 years of experience as a Certified Nurse Assistant. He comes from a small town Immokalee, Florida which raised him with the lesson of respect. “ I’ve learn that everything starts with respect, treat everyone with the respect that they deserve. We are all people and should be treated that way. I’m very excited and proud to be the Maintenance Director and making sure, Ortega, our home is maintained.”

    Click on the left or right arrows to meet more of our team!

     Resident Care Director: Mary Pinelli

    My name is Mary Pinelli LPN RCD at Arbor Terrace Ortega and I have experienced 37 wonderful, enlightening, educational years of nursing. My first job at the age of 19 was a full time position for the State of NJ, a veterans LTC community. NJ Home for Disabled Soldiers in Menlo Park. Primarily working with the elder care population a passionate area of nursing that was introduced to me by my mother, also a nurse. My passion for Alzheimer’s Dementia has grown in the last 12 years with recent assignments as care director of Memory Care communities.

    Click on the left or right arrows to meet more of our team!

    Business Office Manager: Karen Weldon

    Karen spent the first 20 years of her working career as an Early Childhood Professional as a teacher, trainer, and advocate for excellence in the caregiving field. She holds a degree in Business Management and has found her new passion in the last year working as the Business Office Manager in an Assisted Living Community. “It is a great feeling knowing that I am working with a company and with people that share my passion for providing excellence of care and opportunities to learn, teach, and grow everyday."

    Click on the left or right arrows to meet more of our team!

    Floor Plans


    Terrace Companion

    Designed for Sharing

    2 Bed, 1 Bath, 480 sqft



    Ortega Studio

    Cozy studio living

    Studio, 1 Bath, 240 sqft



    Arbor Studio

    Comfort and Convenience

    Studio, 1 Bath, 295 sqft




    Dine in Style

    With comfortable settings for dining, residents can enjoy chef-prepared favorites that appeal to the most particular tastes.


    Neighborhood Living Rooms

    Where residents can enjoy comfortable seating while reminiscing to familiar tunes and TV shows or participate in the activity of the moment.


    Dementia Friendly Design

    Residents enjoy a community floor plan and layout designed specifically for dementia to reduce falls and confusion while maximizing independence and freedom for the perfect mix of safety and comfort.


    Wellness Center

    High-quality care provided in association with local hospitals and universities for the best of health in aging.


    Therapy and Rehabilitation Room

    We offer opportunities for age and health-appropriate rehabilitation and exercise, as well as occupational and speech therapy.


    Beautiful Environment

    Our grounds offer places to participate in a gardening activity with friends, take a leisurely stroll, or just relax and enjoy the beautiful weather.


    Pricing & Availability

    Create the right combination of floor plan and health care services.arbor-terrace-ortega-satisfaction-guaranteed Pricing is based on your choice of apartment and care needs. A complimentary wellness assessment will be provided to determine your individualized care needs. Your satisfaction is also guaranteed with our commitment to you and your family.

    We’re standing by to answer your questions. Just call
    (904) 701-7227 or click the button below.

    Contact Us for Pricing & Availability

    Estimate Your Cost of Living With the Senior Cost Calculator

    What's New at Arbor Terrace?


    Must-Haves of a Dementia Care Community in Jacksonville, FL

    Finding dementia care in the Jacksonville area can feel overwhelming as there are many choices. Here are the must-haves that your should look for when looking for a dementia cae community. 


    Finding Alzheimer's and Memory Care in Jacksonville: What to Look For

    Here's what you need to look for when trying to find Alzheimer's and memory care in Jacksonville. 


    Northeast Florida memory-care residents with military ties take to the air in WWII biplane

    A group of residents from Jacksonville memory-care facilities took turns climbing into the cockpit of a World War II-era biplane Tuesday for a chance to fly like they would have in the 1940s. Read the full article at The Florida Times-Union.

    Whenever You Want:

    Come join us for a visit, a tour, or even an overnight stay. Eat in our bistro, read a book in the library, and talk to our residents and staff about your questions. Request more information today!


    Video Library

    Memory Care in Jacksonville, FL
    Arbor Company Memory Care

    “The staff makes each resident feel valued and loved”

    - Family Member

    “More than exceeded my expectations"

    - Family Member

    “Arbor Terrace Ortega was the answer to our prayers!”

    - Family Member

    My Mother has blossomed at Arbor Terrace Ortega. I contribute her turn around to the kind, caring, and compassionate staff. Arbor Terrace Ortega is an exceptional community because the staff makes each resident feel valued and loved.”

    - Family Member

    Family Stories

    “Arbor Terrace Ortega was like a dream come true”

    “We want to let you to know how pleased we are with Mom’s new home. I say home because it feels like a lovely peaceful home. We had been at two other facilities, looking for the right fit when we found your ad. Arbor Terrace Ortega was like a dream come true. We did tour the community and were treated like family as well. What a wonderful staff, so caring and helpful in Mom’s transition. Her first day was hard but you put her at ease, and living so far way, we were comfortable leaving her in your care. Thank you again for all your help and caring. We look forward to her last years being safe and happy ones. Thank you again.”

    - Family Member


    Featured eBook:

    Know The Early Warning Signs Of Dementia

    Learn about the types of dementia, early warning signs, and treatment options in this free e-Book from the experts at Arbor Terrace.

    Download Now

    Request More Information

    Thank you for your interest in Arbor Terrace of Ortega. You have come to the right place. Contact us to further explore your needs.

    Arbor Terrace Ortega

    5760 Timuquana Road
    Jacksonville, FL 32210
    (904) 701-7227

     Assisted Living Facility License #12414