Arbor Terrace Morris Plains Receives 2019 Customer Experience Award

Arbor Terrace Morris Plains is proud to announce that we are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience Award™. We are proud of this acknowledgment of our continued dedication to proving best-in-class senior healthcare services.

Our community places a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2018, a sampling of our customers and their families participated in monthly telephone interviews that included open-ended questions, as well as the opportunity to rate Arbor Terrace Morris Plains in specific categories. Every month, we gathered survey results to gain a better understanding of the residents’ needs and made improvements when necessary.

Receiving the Customer Experience Award™ means that Arbor Terrace has satisfied the rigorous requirements for scoring in the top 15 percent in the nation for senior healthcare services across a 12-month average.

About Pinnacle Quality Insight

A customer satisfaction measurement firm with 23 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,700 care providers in all 50 US states, Canada and Puerto Rico.

Our community is so thrilled we are able to meet our residents’ every need. We provide seniors the best option for assisted living and dementia care in beautiful Morris Plains. Come take a personal tour of our community and see how you can live a unique lifestyle full of memorable new experiences and a refreshing sense of freedom.

Mary Beth Kane

About the Author: Mary Beth Kane

Mary Beth began her career as a therapeutic recreation specialist developing award winning activity-based programs for people living with dementia and their care partners. Since 2004, she has worked in assisted living communities where she strengthened ties within the professional community and helped families find the right senior living communities for their loved one. Mary Beth has been a care partner for both her parents and brings the joys and challenges of these years to her work on a daily basis.

Want to learn more?

If senior living has ever crossed your mind, you owe it to yourself to learn more about Arbor Terrace Morris Plains. Contact us today to learn about our personalized services.