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Getting Started

Your journey to senior living is unique and personal. At The Preserve, we find that a number of reasons draw people to make the initial call to schedule a tour or ask questions. Some people are genuinely curious about what senior living really looks like, while others are ready for a healthy change in their living situation. No matter why you begin your journey, we are glad it has brought you to our doors.

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Is the Time Right for Senior Living?

Senior living offers a lifestyle built on amenities and services that will keep you feeling your best. If you are feeling lonely at home or isolated from regular social opportunities, senior living can give you the connection you are seeking. If you are looking for peace of mind, you’ll find quick access to team members round the clock. If you are ready to feel good, feel confident, and make new friends, then senior living is right for you.

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We’re Here for You

The Preserve is operated by The Arbor Company. For more than 30 years, we’ve been dedicated to providing the lifestyle and care seniors need to stay healthy and feel connected. We are passionate about forging meaningful relationships with everyone who steps through our doors and providing a lifestyle that will make healthy aging easier than it is at home. From our engaging activities, to our chef-prepared meals, to our outstanding Wellness Program, you can find a home here. And it’s all backed by our exclusive 60-day satisfaction guarantee

Meet our team

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It Begins with a Conversation

Finding a senior living community begins by talking about it with your loved ones or friends. Your physician may mention the option, your family members may tentatively bring it up, or you may take control and advocate for your own desire to choose the lifestyle at The Preserve at Palm-Aire. Our team members are ready to answer your questions at every step of your senior living journey.

Contact Us

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More Affordable Than You May Think

Senior living is likely much more affordable than you may think. When you take into consideration your current mortgage, utility bills, landscaping or other home-maintenance costs, and other fees you pay to attend your favorite activities or go out to eat, senior living often costs less monthly — and gets you access to so much more! Let us help you discover additional programs, such as VA benefits, that could help offset assisted and dementia care costs.

Call us to learn more about senior living pricing

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Making the Most of Your Move

The team at The Preserve at Palm-Aire will make sure your move into your new home goes smoothly. You’ll feel welcome right away, and it won’t be long before you are settling right into your new routine. Why wait until your move-in day to experience life here? Schedule your tour today, as well as a time to join us for a meal in our dining room. We’d love to have you as our guest and introduce you to some of the people who make The Preserve such a special place.

The Preserve at Palm-Aire Brochure


Our brochure gives you a glimpse at our luxury senior living community. At The Preserve at Palm-Aire, we welcome seniors who expect more from their next living experience. We invite you to explore your wish list and join the adventure that each day holds. Or maybe you would rather just relax, and enjoy great company and outstanding amenities.

Learn more and download the brochure here


Options to Meet Your Needs

The Preserve at Palm-Aire offers independent living, assisted living, and dementia care options for our residents. We provide individualized care and assistance for each level of care, personalized according to the preferences of the seniors who call our community home.

Independent Living

Ideal for the active senior seeking a social lifestyle.

Assisted Living

For seniors who want a luxury lifestyle, with extra assistance and peace of mind.

Dementia Care

Designed especially for seniors living with Alzheimer’s disease or another type of dementia.


For which services is transportation available?

  • Shopping
  • Errands
  • Doctor visits
  • Excursions/group outings

Is there parking?

Parking lot — open parking.

What parking is included in the rent?

Open parking lot included with ample, designated resident parking.

Is there a salon?

  • Hair
  • Nails (mani-pedi)
  • Massage

Are there spiritual services?

Yes — on-site.

If partial kitchen, what is included (microwave, oven, fridge, and so on)?

  • Independent living — Full-size appliances in one-bedrooms or larger, including a refrigerator, glass-top stove, and dishwasher. Microwaves and a stackable washer/dryer are available at additional cost. Studio apartments include a half-size refrigerator and two burner stoves, no dishwashers.
  • Assisted living — Full-size refrigerators and sinks in one-bedrooms or larger, no stoves or dishwashers because all meals are provided. Studio apartments include half-size refrigerators and sinks only.
  • Dementia care — All apartments include sinks only. Half-size refrigerators available at the discretion of the memory care director and executive director.

What utilities are included in rent?

All utilities including cable and phone line. Wi-Fi available in common areas at no charge. Available in apartments through Comcast Xfinity for a separate fee.

Any other apartment amenities?

  • Americans with Disabilities Act (ADA) accessible
  • Low lip on shower entrance
  • Screened-in patios on most units
  • Built-in seating in showers

Are your apartments furnished?

All units come unfurnished so that you can personalize your space with your own furniture and furnishings.


What type of license does your community have?

Assisted Living is limited nursing services (LNS) licensed — providing for the basic services of an assisted living community as well as additional nursing services.

Are you considered a continuing care retirement community (CCRC)?


Is there a minimum/maximum stay for Short Term/Respite?

 Yes, there is a minimum of 30 days.

Can I bring my grandkids here to stay for a few days?

Yes! All guests are required to check in and out with our front desk concierge.

Can family members join in on activities?

Yes, we welcome family members to be part of our robust activity schedule.

When was your community built?


How many units are there in your community by neighborhood (Independent Living, Dementia Care, Assisted Living, and so on)?

  • Independent Living — 198 apartments, 11 villas
  • Assisted Living — 83 apartments
  • Dementia Care — 19 apartments (new MC under construction)

Do you allow pets?

YES! 25 pounds and under with a one-time $500 deposit due upon admission.

Do I have to move out if I have a higher level of care?

We offer independent living, assisted living, and dementia care so that our residents can remain among familiar staff and friends.

Is smoking allowed?

Allowed in designated areas outside, no smoking allowed in apartments or on apartment patios.

Security: Please describe your security measures (24/7 front desk, gates, locked units, and so on.)

  • 24/7 front desk
  • Concierge coverage from 7 a.m.-11 p.m.
  • Security guard coverage from 11 p.m.-7 a.m.
  • Front door secures at 11:30 p.m. each night, guests must phone front desk to enter
  • Security cameras
  • Our dementia care neighborhood is at all times

Where/what is the closest hospital?

Holy Cross Hospital

Is there a minimum age? Any other requirements (physical, mental, and so on)?

No age restriction.

Do you have doctors that come to the community?

We have geriatric primary care physicians who come to the community to see residents weekly and accept all types of insurances. We also have specialists such as dermatologists, podiatrists, audiologists and dentists who come regularly to see residents.

Do you have transportation available for doctor’s appointments?

Yes. We transport our residents to and from doctor’s appointments as well as other errands (bank, pharmacy, grocery, and so on) within a 10-mile radius.


Do you take Medicaid?

No. We are a private-pay community.

Does Medicare cover this?

Medicare covers direct medical expenses for an individual who qualifies. Medicaid is the state subsidy that contributes to care if the individual is eligible. One of our senior living counselors can help guide you to the proper resources for finding out more information.

Do you give discounts to veterans?

There is an Aid and Attendance benefit for qualified veterans that may assist with the expenses associated with senior living. One of our senior living counselors can help guide you to the proper resources for finding out more information.


What meals (if any) are included in the rent for each type of care (IL, MC, AL, and so on)?

  • IL — Breakfast and dinner (lunch is available at an additional cost)
  • AL — Breakfast, lunch, and dinner
  • MC — Breakfast, lunch, and dinner
  • There are hydration stations and snacks offered additionally throughout the community all day every day.

When are dining hours?


Breakfast: 7:30 a.m.-9:30 a.m.
Lunch: 11 a.m.-1:30 p.m.
Dinner: 4 p.m.-6:30 p.m.


Breakfast: 8 a.m.-9 a.m.
Lunch: 12 p.m.-1 p.m.
Dinner: 5 p.m.-6 p.m.


Breakfast: 8 a.m.-9 a.m.
Lunch: 12 p.m.-1 p.m.
Dinner: 5 p.m.-6 p.m.

Are all meals included in the price?

In independent living, breakfast and dinner are included (lunch may be added at an additional cost). In assisted living, all three meals are included.

Do my guests pay for meals?

Guest charges for meals are as follows:

  • $9 for breakfast
  • $12 for lunch
  • $15 for dinner

"The staff are always approachable and friendly. They always take the time to help out in whatever way they can. Each time I enter the community I am so grateful to have such a caring place for mom to live."

Family Member

It is a very beautiful home, the service is professional, a very sweet home to rest, there are many activities that motivate the residents to participate and spend Preserve dollars.I highly recommend the recreational activities on: billiards, pool, bingo, cards, computer, movies. the best place to live motivated every day

Family Member

The food is excellent! My father is a resident and his diabetes has improved a huge amount! The cooks are very caring and listen to all comments from residents.

Family Member

This place is truly special both in the facility and the staff.

Family Member
Community Blog The Bridges Neighborhood at The Preserve at Palm-Aire: What You Need to Know Learn More
Upcoming Events Jul 15 — Senior Living Live: Downsizing & Transitioning to Senior Living Lean More
Cost Calculator Understand the costs of senior living versus the costs of aging in place Learn more

Senior Living Live: Downsizing & Transitioning to Senior Living

Date: Wednesday, July 15, 2020

Time: 4:00 p.m.


Event Description: Get helpful downsizing and moving tips and techniques from Gina Holsopple, Client Services Manager at Moves for Seniors. As an experienced move management professional, Mrs. Holsopple has designed transition plans and managed moves for over 500 seniors. 

In this webinar hosted by Melissa Lee, you will learn

  • How to create a downsizing plan that works for you
  • Step-by-step moving techniques
  • Tips on navigating the transition to senior living 

Visit to register for the webinar now!

Let us know you are coming