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Getting Started

Your journey to senior living is unique and personal. At The Preserve, we find that a number of reasons draw people to make the initial call to schedule a tour or ask questions. Some people are genuinely curious about what senior living really looks like, while others are ready for a healthy change in their living situation. No matter why you begin your journey, we are glad it has brought you to our doors.

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Is the Time Right for Senior Living?

Senior living offers a lifestyle built on amenities and services that will keep you feeling your best. If you are feeling lonely at home or isolated from regular social opportunities, senior living can give you the connection you are seeking. If you are looking for peace of mind, you’ll find quick access to team members round the clock. If you are ready to feel good, feel confident, and make new friends, then senior living is right for you.

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We’re Here for You

The Preserve is operated by The Arbor Company. For more than 30 years, we’ve been dedicated to providing the lifestyle and care seniors need to stay healthy and feel connected. We are passionate about forging meaningful relationships with everyone who steps through our doors and providing a lifestyle that will make healthy aging easier than it is at home. From our engaging activities, to our chef-prepared meals, to our outstanding Wellness Program, you can find a home here. And it’s all backed by our exclusive 60-day satisfaction guarantee

Meet our team

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It Begins with a Conversation

Finding a senior living community begins by talking about it with your loved ones or friends. Your physician may mention the option, your family members may tentatively bring it up, or you may take control and advocate for your own desire to choose the lifestyle at The Preserve at Palm-Aire. Our team members are ready to answer your questions at every step of your senior living journey.

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More Affordable Than You May Think

Senior living is likely much more affordable than you may think. When you take into consideration your current mortgage, utility bills, landscaping or other home-maintenance costs, and other fees you pay to attend your favorite activities or go out to eat, senior living often costs less monthly — and gets you access to so much more! Let us help you discover additional programs, such as VA benefits, that could help offset assisted and dementia care costs.

Call us to learn more about senior living pricing

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Making the Most of Your Move

The team at The Preserve at Palm-Aire will make sure your move into your new home goes smoothly. You’ll feel welcome right away, and it won’t be long before you are settling right into your new routine. Why wait until your move-in day to experience life here? Schedule your tour today, as well as a time to join us for a meal in our dining room. We’d love to have you as our guest and introduce you to some of the people who make The Preserve such a special place.

Options to Meet Your Needs

The Preserve at Palm-Aire offers independent living, assisted living, and dementia care options for our residents. We provide individualized care and assistance for each level of care, personalized according to the preferences of the seniors who call our community home.

Independent Living

Ideal for the active senior seeking a social lifestyle.

Assisted Living

For seniors who want a luxury lifestyle, with extra assistance and peace of mind.

Dementia Care

Designed especially for seniors living with Alzheimer’s disease or another type of dementia.

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Finding a Safe and Comfortable Senior Living Community

There are many options when it comes to senior care and it is important to find the right one for you or your loved one. With this guide, you can learn what qualities make a senior living community safe and comfortable.

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General

How are you prepared for COVID-19?

We are focused on everyone’s safety, and have processes and procedures in place to limit exposure and keep the community clean and sanitized. You can read more about our company’s approach to COVID-19 on our coronavirus information page

Please note that the other frequently asked questions on this page were written in a time before the COVID-19 pandemic. We left them here for you so that you can learn about our community under normal circumstances. Some of our procedures have changed in the name of safety due to the pandemic. We will be sure to tell you about how we’re keeping everyone safe when you join us for a virtual tour.

What type of license does your community have?

Assisted Living is limited nursing services (LNS) licensed — providing for the basic services of an assisted living community as well as additional nursing services.

Are you considered a continuing care retirement community (CCRC)?

No

Is there a minimum/maximum stay for Short Term/Respite?

 Yes, there is a minimum of 30 days.

Can I bring my grandkids here to stay for a few days?

Yes! All guests are required to check in and out with our front desk concierge.

Can family members join in on activities?

Yes, we welcome family members to be part of our robust activity schedule.

When was your community built?

1990

How many units are there in your community by neighborhood (Independent Living, Dementia Care, Assisted Living, and so on)?

  • Independent Living — 198 apartments, 11 villas
  • Assisted Living — 83 apartments
  • Dementia Care — 19 apartments (new MC under construction)

Do you allow pets?

YES! 25 pounds and under with a one-time $500 deposit due upon admission.

Do I have to move out if I have a higher level of care?

We offer independent living, assisted living, and dementia care so that our residents can remain among familiar staff and friends.

Is smoking allowed?

Allowed in designated areas outside, no smoking allowed in apartments or on apartment patios.

Security: Please describe your security measures (24/7 front desk, gates, locked units, and so on.)

  • 24/7 front desk
  • Concierge coverage from 7 a.m.-11 p.m.
  • Security guard coverage from 11 p.m.-7 a.m.
  • Front door secures at 11:30 p.m. each night, guests must phone front desk to enter
  • Security cameras
  • Our dementia care neighborhood is at all times

Where/what is the closest hospital?

Holy Cross Hospital

Is there a minimum age? Any other requirements (physical, mental, and so on)?

No age restriction.

Do you have doctors that come to the community?

We have geriatric primary care physicians who come to the community to see residents weekly and accept all types of insurances. We also have specialists such as dermatologists, podiatrists, audiologists and dentists who come regularly to see residents.

Do you have transportation available for doctor’s appointments?

Yes. We transport our residents to and from doctor’s appointments as well as other errands (bank, pharmacy, grocery, and so on) within a 10-mile radius.

Amenities

For which services is transportation available?

  • Shopping
  • Errands
  • Doctor visits
  • Excursions/group outings

Is there parking?

Parking lot — open parking.

What parking is included in the rent?

Open parking lot included with ample, designated resident parking.

Is there a salon?

  • Hair
  • Nails (mani-pedi)
  • Massage

Are there spiritual services?

Yes — on-site.

If partial kitchen, what is included (microwave, oven, fridge, and so on)?

  • Independent living — Full-size appliances in one-bedrooms or larger, including a refrigerator, glass-top stove, and dishwasher. Microwaves and a stackable washer/dryer are available at additional cost. Studio apartments include a half-size refrigerator and two burner stoves, no dishwashers.
  • Assisted living — Full-size refrigerators and sinks in one-bedrooms or larger, no stoves or dishwashers because all meals are provided. Studio apartments include half-size refrigerators and sinks only.
  • Dementia care — All apartments include sinks only. Half-size refrigerators available at the discretion of the memory care director and executive director.

What utilities are included in rent?

All utilities including cable and phone line. Wi-Fi available in common areas at no charge. Available in apartments through Comcast Xfinity for a separate fee.

Any other apartment amenities?

  • Americans with Disabilities Act (ADA) accessible
  • Low lip on shower entrance
  • Screened-in patios on most units
  • Built-in seating in showers

Are your apartments furnished?

All units come unfurnished so that you can personalize your space with your own furniture and furnishings.

Financial

Do you take Medicaid?

No. We are a private-pay community.

Does Medicare cover this?

Medicare covers direct medical expenses for an individual who qualifies. Medicaid is the state subsidy that contributes to care if the individual is eligible. One of our senior living counselors can help guide you to the proper resources for finding out more information.

Do you give discounts to veterans?

There is an Aid and Attendance benefit for qualified veterans that may assist with the expenses associated with senior living. One of our senior living counselors can help guide you to the proper resources for finding out more information.

Dining

What meals (if any) are included in the rent for each type of care (IL, MC, AL, and so on)?

  • IL — Breakfast and dinner (lunch is available at an additional cost)
  • AL — Breakfast, lunch, and dinner
  • MC — Breakfast, lunch, and dinner
  • There are hydration stations and snacks offered additionally throughout the community all day every day.

When are dining hours?

IL

Breakfast: 7:30 a.m.-9:30 a.m.
Lunch: 11 a.m.-1:30 p.m.
Dinner: 4 p.m.-6:30 p.m.

AL

Breakfast: 8 a.m.-9 a.m.
Lunch: 12 p.m.-1 p.m.
Dinner: 5 p.m.-6 p.m.

MC

Breakfast: 8 a.m.-9 a.m.
Lunch: 12 p.m.-1 p.m.
Dinner: 5 p.m.-6 p.m.

Are all meals included in the price?

In independent living, breakfast and dinner are included (lunch may be added at an additional cost). In assisted living, all three meals are included.

Do my guests pay for meals?

Guest charges for meals are as follows:

  • $9 for breakfast
  • $12 for lunch
  • $15 for dinner

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Community Blog Celebrating Grandparents Day at The Preserve at Palm-Aire Learn More
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What's Happening at The Preserve at Palm-Aire

A Day in the Life at The Preserve at Palm-Aire

09.21.22

Step inside The Preserve at Palm-Aire, an award-winning Pompano Beach senior living community. In this video, we take you on a guided tour of our beautiful community and introduce you to familiar faces.

Watch the Video!

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New One Bedroom Plus Den

09.20.22

The Preserve at Palm-Aire is excited to introduce our new luxury unit, a one-bedroom den with two baths! This spacious unit also features a living room and outdoor balcony fit for residents who need more room to entertain their loved ones and other guests.

Watch the Video!

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