Privacy Policies

What Information Do You Gather About Me?

We collect from you only the personal information you voluntarily provide in order to deliver the best possible service. If you choose to process an online payment or reservation we ask you to provide us with information necessary to process your order which may include, but not be limited to, name, physical address, telephone number, facsimile number, email address, company name, title, credit card number, expiration date, and storage unit number.

We collect your email address so that we can send you information about your transaction and its status. We may use your email address to inform you about current offers or events. We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law.

Sharing Your Personal Information

The Arbor Company does not sell information to unrelated third parties. The Arbor Company does send your contact and order information to the community that you selected for purposes of satisfying your request for a brochure or a tour.

Changes to This Online Privacy Policy?

The Arbor Company reserves the right, at its sole discretion, to change, modify, add or remove portions of this Online Privacy Policy at any time. Accordingly, The Arbor Company recommends that you revisit this Online Privacy Policy from time to time to ensure that you are aware of the current privacy practices. Your continued use of the web site following any changes signifies your acceptance of these changes.

The Arbor Company and Session Cookies

The Arbor Company web site uses session cookies to enable making transactions on our site. A session cookie is a small file placed on your computer which acts as a unique identifier to keep track of the information you have entered. Without the session cookie, our site cannot track the information you are entering, and you will be unable to complete your transaction.

A session cookie does not remain on your machine after you close your web browser window. Our session cookie contains none of your personal information, and cannot be used to track you around the web. It can only be used by our web site to identify the information you have entered during the transaction process which is required to complete the transaction.

How to Enable Cookies on your Browser

Your web browser is the primary way you can control cookies. The method for changing your cookie settings will vary depending on the browser you use, but options should be similar regardless of your browser choice.
Internet Explorer

If you are using IE 6, your cookies will be automatically controlled based on your privacy settings. If you would like to over-ride automatic cookie control, choose Tools -> Internet Options -> Privacy -> Advanced. From this panel you can choose to over-ride automatic cookie handling, and specify how you would like to deal with First Party and Third Party cookies. First party cookies come from the owner of the website you are visiting, third party cookies come from a different company (for instance, an advertising company). You can select “Accept”, “Block”, or “Prompt” – if you choose “Prompt”, your browser will notify you each time a web site attempts to set a cookie on your machine, and you can choose to accept or reject the cookie. If you would like to accept session cookies, but not persistent cookies, check the box to “Always Allow Session Cookies.” Please note that session cookies are required to enable shopping on many web sites.

Other web browsers provide similar options; if you are using Netscape 7, cookie options can be found at Edit -> Preferences -> Privacy and Security -> Cookies. In Mozilla Firefox, cookie options are available at Options -> Privacy -> Cookies, and in Opera 7 cookie preferences are available in File -> Preferences -> Privacy.

You can also control cookies with a number of internet security packages. If you use one of these packages, please refer to the software documentation for more information.


Federal and state regulations require us to maintain the privacy of your health information and to implement policies and procedures to safeguard the confidentiality of your health information. We are required by law to provide you with this Notice of Privacy Practices.

This Notice provides you with information about our privacy practices and describes the ways in which we may use or disclose your health information. The Notice also describes your rights and our legal obligations regarding any such uses or disclosures. It applies to all of your health information created and/or maintained at our facility, including any information that we receive from other health care providers. Also, this Notice applies to health information that we share with our business associates.

We reserve the right to change this Notice and to make the revised Notice effective for all health information we already have about you as well as any information we create or receive in the future. Whenever we revise this Notice, we will make the revised Notice available to you upon request on or after the effective date of the revised Notice and will have a copy of the Notice available at our communities to take with you.


Protected Health Information (PHI) is any information that identifies the past, present, or future physical or mental health of an individual and includes electronic, written, or verbal communications.


This notice is followed by all ARBOR COMPANY staff and any independent and third party entity affiliated with THE ARBOR COMPANY. We are committed to protect your health information because we understand that your medical information is personal by:

  • Following the terms of the notice that are currently in effect.
  • Notifying you of our legal duties and privacy practices with respect to your PHI
  • Making sure that your PHI is kept private.

Pursuant to either patient authorization or applicable laws and regulations, your PHI can be disclosed to other parties for the following reasons;

For Treatment

We may disclose PHI about you to healthcare personnel at THE ARBOR COMPANY or an independent and third party entities who are involved in taking care of you. However, an authorization is required from you in order to release psychotherapy notes.

For Payment

To bill your insurance company, or a third party for services provided to you. However, if you pay out of pocket in full for any service provided to you, you have the right to restrict the disclosure of certain PHI to a health plan.

For Health Care Operations:

To review our treatment and services and to evaluate the performance of our staff in caring for you or to disclose information to nurses, doctors, technicians, nursing staff and other personnel for review and learning purposes.

Appointment Reminders and Follow-up Calls

We may leave a message in an answering service or your answering machine.


Under certain circumstances, we may use and/or disclose PHI about you for medical research purposes.

As Required By Law

Your PHI will be disclosed when required to do so by federal, state or local law.

To Avert a Serious Threat to Health or Safety

To someone that may be able to help prevent threat to your or another person’s health, and safety.

SPECIAL SITUATIONS - Organ and Tissue Donation

Your PHI may be disclosed to organizations that handle organ procurement or organ, eye or tissue transplantation.

Military and Veterans

As required by military command authorities if you are a member.

Workers’ Compensation

Your PHI may be disclosed to workers’ compensation or similar programs.

Public Health Risks

Your PHI may be released for public health activities reasons.

Health Oversight Activities

Your PHI may be disclosed to a Government health agency for activities authorized by law. This may include; audits, investigations, inspections, licensure, or disciplinary actions.

Lawsuits and Disputes

We may disclose PHI about you in response to a court or administrative order, subpoena, discovery request, or other lawful process that involves you.

Law Enforcement

Your PHI may be disclosed if asked by a law enforcement official.

Coroners, Medical Examiners and Funeral Directors

Your PHI may be released to a coroner or medical examiner as applicable by law.

National Security and Intelligence Activities

Your PHI may be disclosed to authorize federal officials for national security activities authorized by law.

Your Rights:

Right to Request Restrictions

You have the right to restrict the use and disclosure of your PHI. We are not required to agree to any restrictions you request, but if we do so, we will be bound by the restrictions to which we agree except in emergency situations.

You can ask us to contact you in a specific way, such as home or office phone.

Right to Inspect and Obtain a Copy

You have the right to inspect and copy your PHI that may be used to make decisions about your care. You can ask to see or get an electronic or paper copy of your medical record. We may charge a reasonable, cost-based fee associated with providing you a copy of your medical record.

Right to Amend

You may ask us to amend the information we have about you in writing if you feel it is incorrect. We will provide you a written denial that explains the reason for the denial if your request is denied within 60 days of your request.

Right to an Accounting of Disclosures

You have the right to request a list of the disclosures we made of your PHI except for treatment, payment or healthcare operations, releases made at your request, made to persons involved in your health care, made for national security or intelligence purposes, or disclosures made to correctional institutions or law enforcement officials.

Right to be Informed

You have the right to be informed if your PHI is subject to a breach.

Right to Opt Out

You have the right to opt out of communications from us concerning fund raising.

Right to Authorize

We will not sell or release your PHI for any purpose, including marketing, without prior authorization.

All Other Uses

Any other use and disclosure not described in this Notice of Privacy Practices will be made only with an authorization from you.


Jamila Wyatt, Compliance Officer

3715 Northside Parkway Building 300, Suite 110
Atlanta, Georgia 30327
678.904.7780- office
404.237.1719- fax