COVID-19 Response

As we enter the second year of the COVID-19 pandemic, we are optimistic of brighter days ahead. Every day, Arbor people are focused making this a reality.

We use a myriad of tools to combat the virus and focus on resident and staff safety. We created the tool below to give you a glimpse into a few of the actions we have taken in our communities in response to the pandemic. Click the image below to explore and learn more.


Click on image for interactive experience »

Protecting Residents & Staff

Our infection control starts with great processes, based on what we’ve learned throughout the pandemic, along with guidance from experts at the CDC and state and local health authorities. Here’s a look at a few of the processes we have in place:

Committed to Clean

  • All Arbor communities use electrostatic sprayers with a food safe and EPA-approved chemical to sanitize surfaces daily and high-touch surfaces more often.
  • All staff are trained on hand hygiene practices, based on CDC guidelines. Hand sanitizer stations are places throughout the communities.

PPE is in Place

  • All Arbor communities have ample supplies of PPE on hand, and we use it every day to prevent the spread of illness.
  • Regardless of vaccine status, all staff wear masks throughout the community and residents wear masks when outside of their apartments or when near a staff member in their apartments.
  • In the event there is a positive COVID case in a community, more extensive PPE procedures are put in place, including the use of disposable gowns, face shields, and N95 or KN95 masks.

Entrance & Health Screenings

  • Everyone who enters Arbor communities is asked screening questions about their health and symptoms. We also take everyone’s temperature to check for fever.
  • The screening procedure is in place for all individuals entering the community, including residents, staff, visitors, essential caregivers, health care personnel, home health, private duty, hospice staff, and others.
  • We check residents for fever and symptoms at least daily in assisted living and dementia care neighborhoods. Independent living residents can request this service.

Social Distancing

  • We work to maintain social distancing throughout the community.
  • We follow state and local guidelines on when and how we can host in-person visitors and hold group activities and dining in the community.
  • When socially distanced in-person visits are not possible, we are delighted to help residents connect with their friends and families via video visits using tools such as Zoom and FaceTime, or through scheduled window visits.
  • Transportation and outings are considered based on state, local, and community needs.

COVID-19 Vaccines

We believe the COVID-19 vaccines are the best tool available to us to prevent the spread of the virus in our communities. Residents and staff members have all had the chance to get the vaccine in the initial phase of the vaccine clinics, and we are happy that many chose this option. We continue to work to find vaccine opportunities for new residents and staff members, along with anyone else who missed the first clinics.

Across the nation, as senior living operators and other health care providers are focused on encouraging staff members to get the vaccine, we have made the decision to require COVID-19 vaccines for all staff members as a condition of continued employment, with exceptions made with medical or religious documentation. This was a difficult decision to make, but we know it is the best option to protect the health and safety of all residents and staff members.

COVID-19 Testing

  • We have implemented community-wide testing for COVID-19 in all Arbor Company communities for residents and staff.
  • While a test is just a snapshot in time, testing gives us information about the potential spread of the virus in a community so that we can make smart decisions toward loosening or tightening quarantine restrictions.
  • Our COVID-19 test samples are taken in the community and are sent to an outside lab. The test results usually are available within a few days and we update residents and their families about the overall results of the community tests.
  • We require that outside companies, including non-Arbor caregivers, private duty, physical therapists, hospice staff, and other health care professionals, complete regular COVID-19 testing as well.
  • If a resident tests positive for COVID-19, we will notify that resident and the resident’s emergency contacts. We also keep all residents and families informed of the community’s overall testing status, typically via email. A resident who tests positive will be placed on apartment isolation protocols for 10 days from the date of the test, unless otherwise required by state or local health officials. 
  • If a staff member tests positive, we follow the CDC guidelines for health care workers who test positive for COVID-19. In general, staff members who test positive are kept out of work for 10 days. As always, any staff members who are sick are not allowed to work.


  • We know everyone wants to be able to visit with their loved ones! Even as many states have begun to open up, our approach is to meet or exceed government mandates and remain cautious. We have a tiered approach toward loosening our quarantine restrictions, the timing of which will vary based on the circumstances and surroundings of each individual community.
  • Where allowed by state and local guidelines, we are able to provide opportunities for visitors in Arbor Company communities.
  • State guidelines vary and can change frequently, so we recommend you check with your community for details.
  • All individuals entering the community are required to complete our entry screening procedures.
  • Where in-person visits are not available, or if you you prefer, we are happy to help schedule window visits, FaceTime and Zoom calls, and limited socially-distant courtyard visits, based on what is allowed according to state regulations. To ensure the proper support from our staff, these visits must be scheduled ahead of time. Please call the community to learn about our procedures and to schedule a time that is convenient for you.
  • Personal deliveries will be made outside the building and a staff member will accept them and take them to residents. Contact your community for specific details.

New Residents

  • We are accepting move-ins unless the community has been otherwise instructed by public health officials.
  • Our move-in guidelines vary based on state regulations. In general, for all communities except standalone independent living communities, new residents must be tested for COVID-19 prior to move-in, and then again after moving into the community. Upon move-in, we will place new residents in apartment quarantine as a precaution. 
  • Please contact your community for additional details.


  • During times of our most restrictive quarantine measures, our dining rooms will be closed, and we deliver all meals to each resident’s apartment. 
  • As we are able to reduce our quarantine measures, dining will begin to shift back to the dining rooms when possible and when public health officials allow. We will continue to maintain social distancing in dining rooms by limiting the number of people who can sit at each table.

Info for Residents

If you are a resident at an Arbor Company community, we have compiled this page of information and resources for you. As always, please reach out to a staff member if you have any questions or concerns. We are here to help you!

Do I need to wear a face mask?

Face masks are effective at preventing the spread of COVID-19. All residents in Arbor Communities are asked to wear a face mask when you are outside of your apartment or when a staff member is inside your apartment with you.

What are some COVID-19 warning signs that residents should be aware of?

Tell a member of your community's staff if you feel any of the following:
  • Fever
  • Sore throat
  • Cough
  • Shortness of breath
  • Body aches
  • Diarrhea or nausea
  • Respiratory problems


How does COVID-19 spread?

COVID-19 is thought to spread mainly through close contact from person-to-person. Some people without symptoms may be able to spread the virus. We are still learning about how the virus spreads and the severity of illness it causes.

Person-to-person spread

The virus is thought to spread mainly from person-to-person.

  • Between people who are in close contact with one another (within about 6 feet).
  • Through respiratory droplets produced when an infected person coughs, sneezes, or talks.
  • These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.
  • COVID-19 may be spread by people who are not showing symptoms.

The virus spreads easily between people

How easily a virus spreads from person-to-person can vary. Some viruses are highly contagious, like measles, while other viruses do not spread as easily. Another factor is whether the spread is sustained, which means it goes from person-to-person without stopping.

The virus that causes COVID-19 is spreading very easily and sustainably between people. Information from the ongoing COVID-19 pandemic suggest that this virus is spreading more efficiently than influenza, but not as efficiently as measles, which is highly contagious.

The virus may be spread in other ways

It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes. This is not thought to be the main way the virus spreads, but we are still learning more about how this virus spreads.


How can I protect myself and others?

The best way to prevent illness is to avoid being exposed to this virus. You can take steps to slow the spread.

  • Maintain good social distance (about 6 feet). This is very important in preventing the spread of COVID-19. Follow our signs and reminders throughout the community.
  • Wash your hands often with soap and water. If soap and water are not available, use a hand sanitizer that contains at least 60% alcohol.
  • Cover your mouth and nose with a mask when outside of your apartment or when a staff member is in your apartment.
  • Get the COVID-19 vaccine when it is available to you. 


News & Updates

Below you will find global updates that we have sent broadly to residents and families at all Arbor Company communities. We do not send these often, as our communities are sending more frequent individual messages regarding specific happenings.

December 17, 2020

Dear residents, families, and friends of Arbor Company senior living communities,

We know the health and safety of you and your loved ones are always at the top of your mind, but perhaps even more during this holiday season. At The Arbor Company, this is true for us as well. Our focus is on the health and safety of every resident and family member we serve, and for all of our Arbor people. 

As COVID-19 cases around the country are at record levels, we must be ever vigilant in our communities to keep everyone as safe as possible, despite our traditions for family gatherings around the holidays. The CDC recommends holiday celebrations be held only with individuals from your immediate household. 

While we know many residents will want to leave their communities to visit with their families and friends this month, we ask you to reconsider and strongly suggest all residents not leave. We know this is a difficult decision, but we also believe it is the safest choice for everyone. 

Our Arbor people are working hard to ensure everyone stays safe while also experiencing as much joy as possible during the holiday season. The balance of safety and joy is delicate, and it is something our team talks about constantly. But we believe we are almost to a place of greater safety in the coming months as the COVID-19 vaccine is distributed around the country. 

Your executive director will share more details with you about the specifics of what is happening in your community to promote both safety and joy. If you have any questions or concerns, please contact your community’s executive director. We are happy to help in whatever way we can. 

Thank you for your support and for the privilege of serving you and your family. On behalf of all Arbor people, we wish you a very happy holiday.


Judd Harper
President, The Arbor Company

June 4

Dear residents, families, employees, and friends,

I recently received a note from an Arbor resident who wanted to tell me about her life during the coronavirus quarantine. She noted that, while the residents in her community are still in quarantine, they still make a point to open their doors and enjoy music and entertainment in the hallway. “We laugh and sing and enjoy being out of our rooms and seeing and being with a group,” she says, noting that they are always wearing their masks and maintaining social distancing by staying in their doorways. This note is inspiring to me because it reminds us of the importance of social connections and how everyone has adapted amidst this terrible pandemic. 

In all Arbor Company communities, the safety of our residents and staff is paramount. And at the same time, we also recognize the life-giving power of connection and how important it is to living a fulfilled life. We are focused on balancing the highest level of safety within the least restrictive environment; to keep everyone safe while also promoting as much connection as possible. 

One way we are doing this is through our focus on ongoing COVID-19 testing for residents and staff. This testing gives us information about the potential spread of the virus in a community so that we can make smart decisions. With this information, we are developing plans to look at where we might loosen the quarantine restrictions in our communities while never taking our eyes off the priority of health and safety, maintaining the highest level of vigilance. 

Throughout the country, there is some degree of “opening up” in every state, and while now is not the time for us to fully open up our communities and return to life from several months ago, we believe we can make incremental changes toward promoting more connections. In the coming weeks, your community’s executive director will share more details about your particular community. By keeping a close eye on residents' health, we will be able to identify the right time to loosen our quarantine restrictions as well as when those restrictions might be needed again.

We know that residents want to get back to more normal activity in their communities and we know that their families want to come visit. We want that too. Our teams are working hard to make sure we can do it safely.

Thank you for your support and patience. It truly is a privilege to serve you.

Judd Harper
President, The Arbor Company

May 12

Dear residents, family members, and fellow Arbor staff members:

We recognize that these past two months have been trying. Social distancing has kept us apart from our loved ones as we all work together to flatten the curve and keep everyone healthy and safe. This has been especially difficult in senior living, where community and deep connections are at the heart of everything we do – from shared meals, engagement programs and activities, to simply being together with friends and loved ones in and around the community.

Our staff members have always been the backbone of our communities, and that is particularly true now, as direct care and support staff have risen to the occasion to care for our residents while meeting an ever-expanding list of obligations in their own homes. At Arbor Company communities, we are thankful that we have continued to be able to source supplies of personal protective equipment (PPE), but that is not the case everywhere. Providing exceptional care will continue to be an ongoing challenge throughout the country as we face national shortages of protective equipment and a growing need for access to testing, and we all know how critically important these are to stopping the spread of the virus.

While representatives of the senior living industry are continually meeting with key lawmakers, they find that often the most important voices in advancing legislation come from individuals who share how these issues are personally affecting them and their loved ones. That’s where you come in.

We are asking everyone – residents, families, and staff – to join us in a collective effort to send 500,000 letters to Congress sharing how senior living communities are coping with the virus and urging lawmakers to prioritize our communities for protective equipment and tests, and the resources we need to continue providing exceptional care. It’s critical that they hear the personal needs of our communities as they consider additional efforts to combat the virus, get things back to normal and make this feel like home again.

Writing to Congress takes less than a minute. Just click on the appropriate link below and you’ll find a pre-written letter that you can add to with a personal note on how daily life has changed as a result of the virus. Then all you need to do is enter your contact information and click “send message.” Your message will be sent directly to your member of Congress and both of your senators. I did it, and I ask you to join me.

Take Action – Click a Link Below
Residents | Family Members | Community Staff

On behalf of all of us at The Arbor Company, thank you for letting us serve you. And thank you for your patience, understanding, and support as we work together during this difficult time.


Judd Harper
President, The Arbor Company

May 6

Dear Arbor Company residents, family members, and friends,

Our thoughts and prayers are with all of you as we continue to navigate this unprecedented pandemic. As always, the safety of the residents and staff at our communities remains our top priority, and we have an update to share with this in mind.

I am pleased to let you know that we’ve partnered with an independent testing company to provide the needed resources to test residents and staff in all Arbor communities for COVID-19. We are working diligently over the next few weeks to schedule this community-wide testing for communities that have not already completed community-wide testing. We will email you once your community is scheduled. 

As you know, we have been implementing the safety measures recommended by the CDC and local health authorities at our communities. These include closing all communities to visitors except essential personnel, daily symptom screening of all staff and residents, required use of PPE by all staff and residents, enhanced cleaning procedures, and requiring residents to quarantine in their residences. As part of our continuous safety efforts, we have also been in contact with public health officials in the states where our communities are located to stay abreast of evolving guidance on testing, and have been in regular communication with industry colleagues, suppliers, and elected officials to identify possible testing resources given the supply challenges the country is facing. 

We are thankful we have now secured an independent testing partner to provide the resources for community-wide testing for all residents and staff at our communities, regardless of whether or not a community has had any previous positive COVID-19 test results. While the test results will only represent a snapshot in time, they will help identify any asymptomatic carriers and give us a clearer understanding of how Arbor Company communities have been impacted by COVID-19. 

If your community has not already completed community-wide testing, we will send more detailed information to families and residents about the testing process prior to your community’s test date, including when we expect to receive results. We will share individual results through personal phone calls. Once we have received all results, we will provide information about community-wide results after we’ve spoken to individual families and residents.

We know this is an incredibly difficult time for everyone, and we appreciate the trust you have placed in us. We are honored to be your partner in care and are thankful for your continued support as we navigate these uncharted waters together.  

Judd Harper
President, The Arbor Company

April 6

Dear Arbor Company residents, family members, and friends,

As we have communicated with you over the past several weeks, we have continued to adjust operations in our communities to protect the health and promote the safety of our residents and staff, amidst the growing worldwide coronavirus pandemic. Now that we have these measures in place, we feel it is important for you to know about what is going on in your specific Arbor Company community. 

Moving forward, we will shift our communication to give you fewer messages from The Arbor Company at large and instead focus on giving you communication from your community’s executive director and other department leaders. Look for communication from them starting this week.

We will continue to monitor all residents and staff for the coronavirus, and if a resident’s condition changes, we will always notify that resident’s emergency contact. Additionally, if we learn of a positive COVID-19 test of a resident or staff member at your community, we will notify you.

We regularly post answers to commonly-asked questions on our website, at You can find answers to questions regarding testing, how we are screening and supporting staff members, and more. Please use this as a resource. 

If you have a specific question that is not answered at, please contact the community directly, and the community team will be happy to assist you as quickly as possible. In our previous messages, we have asked you to send your questions and comments to a hotline we have set up. As we are shifting to more community-specific communication with you, we now ask that you direct your questions to the community. Our hotline is used for communities that have positive COVID-19 tests.

Thank you for your continued support and understanding as we work through these difficult times together.

Judd Harper
President, The Arbor Company

March 31

Dear Arbor Company residents, family members, and friends,

As a reminder, all Arbor Company communities are operating under quarantine measures, and we ask residents to remain in their apartments as a precaution for COVID-19.

While our team is focused on health and safety, we are also focused on keeping every resident as engaged and fulfilled as possible. This goes for every resident, in every neighborhood. 

An engagement cart will travel through the community to offer beverages, snacks, and individually packaged activities. We are also coordinating opportunities to support connection and moments of fun and positivity. While residents may be in their apartments, we’re trying to keep a sense of community through open doors, music in the hallways, and other hallway-based activities.

We know that physical activity is important too. Therefore we are assisting residents to take individual walks in a safe manner when possible. 

Physical distancing should not mean social isolation, and we want to help make connections between residents and their families. Please contact your community if you want to schedule a Zoom or FaceTime call. These often become very special moments that are the highlights of everyone’s day. 

At Arbor, we recognize that many seniors live with dementia. We have dementia care experts on staff who remain focused on ensuring residents living with dementia are receiving the same amount of care and attention as always. This care and attention may look a little different during this time, but rest assured we are doing our best to keep everyone safe. Our approach to caring for people living with dementia has not changed.

We understand that day-to-day structure with opportunities to engage is critical for optimal well-being and oversight is often needed to support safe movement and engagement in the environment. All of this is still taking place within our communities. 

On the safety front, we are continuing our focus on sanitizing and cleaning throughout the building. We also have supplies of protective equipment in all communities, and there are more on the way this week. Our staff are trained in the proper use of this equipment.

As always, we want to keep you informed of what is happening in your community. If there are concerning conditions or symptoms to share about a resident, our team will contact that resident’s emergency contact directly. If there is a confirmed case of COVID-19 in your community, we will notify you.

We ask that you direct any questions or concerns to our hotline to leave a message at 404-777-5785 or by email at One of our team members, Victoria Vetter, monitors this hotline continually, and will ensure you receive a response as soon as possible. This hotline is the fastest way for you to receive a response. 

Thank you for your outpouring of encouragement and patience!

Judd Harper
President, The Arbor Company

March 27

Dear Arbor Company residents, family members, and friends,

Thank you for your continued support as we all work together to keep our communities as safe as possible from COVID-19.

As we have watched the spread of this virus around the country, we continue to be concerned that seniors are among the most vulnerable. As we’ve communicated to you, we have already put many protective measures in place, including increased cleaning and sanitization, daily resident and staff screenings, and changes to dining and activities. We believe these measures have been a good start toward protecting everyone in our communities.

In addition, we are now moving to full apartment quarantine in all Arbor Company senior living communities. Many local departments of health have already requested this of us, and we have decided that it is the best next step toward keeping everyone safe.

Our communities are working today to make this transition, and all communities will be on full quarantine by Saturday morning. We ask that all residents remain in their apartments, and we are cancelling group activities. Meals will be delivered to each resident’s apartment.

We have information sheets with frequently asked questions that we are giving to all residents. You can access these questions and more on our website at

We believe our staff are the best people in the world, and we want to take care of them during this crisis. We have programs in place to pay for their child care due to school closures, add paid time off if they are sick, provide access to mental health professionals, and provide groceries at reduced costs. And today, we announced monetary bonuses for all staff, including added per-hour monetary bonuses for hourly staff and one-time bonuses for salaried department leaders.

Our community staff and leaders are focused on taking care of residents and helping them adjust to this change. We ask that you direct any questions or concerns to our hotline to leave a message for our team at 404-777-5785 or by email at Victoria Vetter, one of our team members, monitors this hotline continually, and will ensure someone responds to you as soon as possible. This hotline is the fastest way for you to receive a response. 

Thank you for your support as we work through this together.

Judd Harper
President, The Arbor Company

March 25

Thank you for your continued support and encouragement throughout this coronavirus pandemic. At Arbor, our focus is, and always will be, keeping our residents and staff safe, especially during this worldwide crisis. And, while things may look different in our communities due to COVID-19, the feeling of a warm and vibrant environment lives on.

We have shifted operations in the communities to promote social distancing. But we also know that socialization and keeping an active body and mind are vital for seniors. So, while our dining and engagement programming look different than they did a few weeks ago, our teams are actively working to maintain positive and productive environments that keep residents at a safe distance from one another.

In addition to these changes in the community, we are continuing our limits on residents leaving the community, except for essential medical appointments. Any residents who do need to leave for essential medical appointments will be asked to remain in their apartments for 48 hours upon returning to the community in an effort to limit everyone’s exposure.

We want you to know that we are here for you. You can reach out to us directly by calling our hotline at 404-777-5785 or by email at One of our team members monitors this hotline continually, and will respond to you as soon as possible.

Thank you again for your support. It is an honor to serve you.

Judd Harper
President, The Arbor Company

March 18

As the world watches the coronavirus pandemic, I wanted to take a moment to update you on what is happening in Arbor Company communities. First, thank you for your continued support and encouragement as we work 24/7 to keep our residents and staff safe. Your encouraging words and thoughts mean a lot to our residents and teams; they motivate us! Secondly, we continue to be thankful to report that we do not have any currently known cases of COVID-19 in any of our communities. And as I’ve said before, we want to keep it that way.

As you’ve likely seen in the news, restaurants across the nation are closing their dining rooms. At Arbor we consider residents a part of our family, and we want to continue that. But we’re also putting some steps in place to make sure that we are aligned with recommendations from the CDC, CMS, and other governmental bodies to reduce the size of gatherings in the communities, especially at mealtime. Our teams are working to balance residents’ physical health and well-being along with their emotional and psychological health and well-being.

To do this, in assisted living, bridges, and memory care neighborhoods, we are working to expand to all-day dining in shifts, with fewer people in the dining rooms, and expanding dining locations to more places in the community. This is all in the name of accommodating smaller groups of people gathering together. 

In independent living, we’re making a shift to a takeout-style dining model, where residents can pick up their meals in disposable containers and enjoy them in their apartments or even in common areas if they wish. But again, we’ll limit gathering opportunities to smaller groups of people. 

And in all cases, we will continue to maintain strict hand hygiene going in and out of the dining rooms, as well as a huge attention to detail in sanitizing surfaces, glasses, china, and flatware.  

Additionally, we have also made the difficult decision to close our salon operations. Our care staff and engagement teams will work hard to ensure our ladies continue to look beautiful and our gentlemen look handsome!

I also want to take a moment to talk about our staff. We are so grateful for them, as they continue to come to work to serve and take care of all residents. We are doing many things to care for them and their families, including providing money for childcare in light of school systems closing around the country. As many local governments are shifting to curfews and citywide quarantines, our staff are still able to come to work, because they work in a senior care setting. And we have equipped them with authorization letters should they need them. 

We know that change to the normal routines and rhythms in our communities is hard. But we also know that the steps we’re taking help to prevent the global spread of this pandemic. And together, we can get through all of this.

If you have any questions, please reach out to your Arbor Company community. Or, you can call our hotline at 404-777-5785 or email Thank you, and we hope you stay well. 

Judd Harper
President, The Arbor Company


Please direct media inquiries to Chris Harper at or 678-725-1955.

We ask that media avoid visiting communities because we recognize that members of the media have higher levels of exposure to COVID-19 and we do not want to put our residents and staff at increased risk. Sending your inquiries to the email address above is the fastest way to get a statement.

General Media Statement

At The Arbor Company, our priority is the health and safety of our residents and staff. Therefore, we take matters like the worldwide COVID-19 situation very seriously. We have an internal task force in place and are making decisions to change the operations of our communities as needed, following guidance from the CDC, state health departments, industry associations, and also drawing upon our own 30 years of experience in caring for seniors. 

As our focus is on prevention, we have placed limits on who can visit our communities. We are screening all guests, vendors, and staff by asking questions and taking their temperatures. Inside the communities, we have increased the frequency and thoroughness of our cleaning and sanitization processes.

We are thankful senior living communities were prioritized to receive the COVID-19 vaccine. As we continue forward, we have decided to require the vaccine for all Arbor Company staff members. We believe the vaccine is the best tool available to help keep our communities a safe place for residents to live and for staff members to work.

For our residents, we host group activities and dining based on  what is allowed by state and local guidelines. Our engagement and activities teams are focused on keeping life within the communities as normal and fulfilled as possible. We are helping residents and families connect via virtual video call visits if they wish. As always, if residents show any sign of being sick, we ask that they stay in their apartments while we assist them with getting the proper medical attention they need. 

If there is a suspected or confirmed case of COVID-19 in any Arbor community, we will follow all CDC guidelines and work closely with the local and state departments of health.