The Arbor Company Response to COVID-19

At The Arbor Company, our focus is the health and safety of our residents, staff, and visitors. As a senior living operator, we are no strangers to infection control procedures, even well before COVID-19 became a pandemic. We follow guidelines from state and local health departments, as well as The Center for Disease Control & Prevention (CDC).

Explore some of the precautions we are taking at Arbor communities:

  • Social Distancing

    We work to maintain social distancing at all times, unless a staff member is providing direct care or personal assistance to a resident.

  • Masks Required for Residents

    We ask residents to wear masks whenever they leave their apartments or when a staff member is in their apartments.

  • Regular COVID-19 Testing

    Our few unvaccinated team members and outside vendors complete regular COVID-19 testing.

  • Masks Required for Visitors

    Every person entering the community is required to wear a mask.

  • Visitor Screening

    Anyone entering the community, including residents, staff members, visitors, and vendors, must complete our screening procedure before entering.

  • Surface Sanitization

    Our housekeeping and maintenance teams clean and sanitize commonly touched surfaces multiple times throughout the day.

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Social Distancing

We work to maintain social distancing at all times, unless a staff member is providing direct care or personal assistance to a resident.

2

Masks Required for Residents

We ask residents to wear masks whenever they leave their apartments or when a staff member is in their apartments.

3

Regular COVID-19 Testing

Our few unvaccinated team members and outside vendors complete regular COVID-19 testing.

4

Masks Required for Visitors

Every person entering the community is required to wear a mask.

5

Visitor Screening

Anyone entering the community, including residents, staff members, visitors, and vendors, must complete our screening procedure before entering.

6

Surface Sanitization

Our housekeeping and maintenance teams clean and sanitize commonly touched surfaces multiple times throughout the day.

  • Electrostatic Sprayers

    All communities use specialized electrostatic sprayers with an EPA-approved sanitizing solution. All sanitizing products are approved for use against viruses such as COVID-19.

  • Infection Control Training

    All staff members have completed comprehensive infection control training that was created specifically in response to COVID-19 and includes best practices.

  • Limited Capacity and Social Distanced Activities

    Where we are able to have group activities and dining (based on state guidelines and our own internal quarantine procedures), we have limited capacities and rearranged furniture to promote social distancing.

  • Meal Delivery

    We safely deliver meals to residents who prefer it, or who are following quarantine recommendations.

  • Hand Sanitizing Stations

    We have hand sanitizing stations throughout the community and encourage everyone to use them frequently.

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Electrostatic Sprayers

All communities use specialized electrostatic sprayers with an EPA-approved sanitizing solution. All sanitizing products are approved for use against viruses such as COVID-19.

2

Infection Control Training

All staff members have completed comprehensive infection control training that was created specifically in response to COVID-19 and includes best practices.

3

Limited Capacity and Social Distanced Activities

Where we are able to have group activities and dining (based on state guidelines and our own internal quarantine procedures), we have limited capacities and rearranged furniture to promote social distancing.

4

Meal Delivery

We safely deliver meals to residents who prefer it, or who are following quarantine recommendations.

5

Hand Sanitizing Stations

We have hand sanitizing stations throughout the community and encourage everyone to use them frequently.

  • Quarantining

    Based on state guidelines, new residents and residents returning to the community, such as from the hospital, quarantine in their apartments.

  • Connection

    We are delighted to help residents connect with their friends and families via video visits using tools such as Zoom and FaceTime, or through scheduled window visits. When protocols allow, safe in-person visits may be available as well.

  • Engaging Activities

    We have a variety of portable, engaging activities to bring to residents who prefer to stay in their apartments or are following quarantine recommendations.

  • Personal Protective Equipment (PPE)

    Staff will use full PPE, which includes gowns, gloves, and face shields, when interacting with any residents on isolation protocols. We have supplies of PPE on-hand, with backup supplies available if needed.

  • Resident Monitoring

    We work to monitor the health and wellness of our residents, from temperature checks to symptom monitoring.

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1

Quarantining

Based on state guidelines, new residents and residents returning to the community, such as from the hospital, quarantine in their apartments.

2

Connection

We are delighted to help residents connect with their friends and families via video visits using tools such as Zoom and FaceTime, or through scheduled window visits. When protocols allow, safe in-person visits may be available as well.

3

Engaging Activities

We have a variety of portable, engaging activities to bring to residents who prefer to stay in their apartments or are following quarantine recommendations.

4

Personal Protective Equipment (PPE)

Staff will use full PPE, which includes gowns, gloves, and face shields, when interacting with any residents on isolation protocols. We have supplies of PPE on-hand, with backup supplies available if needed.

5

Resident Monitoring

We work to monitor the health and wellness of our residents, from temperature checks to symptom monitoring.