I want you to know that in my opinion you are the best executive director we have had since [I moved in]. The changes you have made here are all positive and in my opinion have enhanced our home. I've actually seen you painting, hanging curtains and doing many other chores that many others who are in your position would consider beneath their position. Besides always being pleasant with a smile on your face, you are always available to the residents and ready to help them with any problems they may have. You are our director, but also a friend to many of us. Most of us have great hopes for the new management. We are very pleased that they are not planning to change the staff, all of whom I find pleasant and hard working. I am especially happy that you will continue to be our executive director.
Sylvia,
Resident