Arbor Terrace Middletown is proud to announce that we are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience Award™. We are proud of this acknowledgment of our continued dedication to proving best-in-class senior healthcare services.
Our community places a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2018, a sampling of our customers and their families participated in monthly telephone interviews that included open-ended questions, as well as the opportunity to rate Arbor Terrace Middletown in specific categories. Every month, we gathered survey results to gain a better understanding of the residents’ needs and made improvements when necessary.
Receiving the Customer Experience Award™ means that Arbor Terrace has satisfied the rigorous requirements for scoring in the top 15 percent in the nation for senior healthcare services across a 12-month average.
About Pinnacle Quality Insight
A customer satisfaction measurement firm with 23 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,700 care providers in all 50 US states, Canada and Puerto Rico.
Our community is so thrilled we are able to meet our residents’ every need. We provide seniors the best option for independent living, assisted living and dementia care in beautiful Middletown. Come take a personal tour of our community and see how you can live a unique lifestyle full of memorable new experiences and a refreshing sense of freedom.