In order to maintain consistently high operational standards across multiple communities and states, The Arbor Company staff make regularly scheduled visits to communities to review each department. The Arbor Way audit tool covers all corporate standards for each department and serves as a map for department heads to evaluate their specific departmental operations. Where follow-up is needed, corporate staff work with the community leadership to develop plans for improvement.

The Arbor Company is an industry leader in environmental stewardship. During 2008 all Arbor communities took the first important steps to “go green.” The Arbor plan is grounded in a commitment to conservation of water and energy, with the creation of comprehensive recycling programs and a conversion to green cleaning programs which use chemicals certified by the EPA’s Green Seal program. We believe that this initiative, which involves staff, residents and families, has the added benefit of providing a meaningful marketing edge.

In 2009, The Arbor Company partnered with The Chip Bell Group in an effort to create passionate, productive relationships with residents, customers and employees that foster a journey towards excellence. Through this relationship, we strive to offer a customer service-centered approach to care as well as management. To learn more about The Chip Bell Group, visit http://www.chipbell.com/index.html.

In 2005, The Arbor Company adopted a comprehensive and fully integrated software program to manage resident information across three departments: marketing, resident care and billing. This investment has allowed us to gather more thorough and accurate information from prospective and current residents, resulting in increased revenues in all communities. Corporate staff uses this web-based, real-time tool to review marketing and resident information with community leaders.