We are proud to announce that we’re the recipient of the Pinnacle Quality Insight 2019 Customer Experience AwardTM. Our communities proudly displays a continued dedication to best-in-class senior healthcare services.
For 30 years, we have served seniors across the nation. We emphasize meeting the individual needs of each resident and their family. During 2019, a sampling of our residents and their families participated in monthly telephone interviews. These interviews included open-ended questions, as well as the chance to rate The Arbor Company in specific performance categories.

Every month, we gathered these survey results to better understand residents’ needs and make improvements when necessary.

Companies that qualify for Pinnacle’s Customer Experience Award™ score in the top 15 percent of the nation over 12 months. Companies have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each resident's experience.

Recipients of the Pinnacle Award within the Arbor family include the following communities:

  1. Arbor Terrace at Citrus Park
  2. Arbor Terrace San Jose
  3. Arbor Terrace Ortega
  4. Arbor Terrae Ponte Vedra
  5. Barrington Terrace of Naples
  6. Arbor Terrace Hamilton Mill
  7. Arbor Terrace of Johns Creek
  8. Arbor Terrace of Athens
  9. Arbor Terrace of Burnt Hickory
  10. Arbor Terrace at Crabapple
  11. Arbor Terrace Peachtree City
  12. The Arbor at BridgeMill
  13. Summit of Uptown
  14. Arbor Terrace of Asheville
  15. Arbor Terrace of Middletown
  16. Arbor Terrace Morris Plains
  17. Arbor Terrace Willistown
  18. The Gardens at Eastside
  19. Arbor Terrace of Knoxville
  20. Arbor Terrace Fairfax
  21. The Vantage at Cityview
  22. Arbor Terrace at Kingwood Town Center

About Pinnacle Quality Insight

A customer satisfaction measurement firm with 23 years of experience in post-acute healthcare, Pinnacle conducts over 150,000 phone surveys each year and works with more than 2,700 care providers in all 50 US states, Canada, and Puerto Rico.

About the Arbor Company

Our unique, resident-driven approach to senior living ensures all residents can thrive. We offer independent living, assisted living, and dementia care, and many of our communities provide a continuum of care that can address seniors’ changing needs as they age.

We offer gourmet meals, a wide range of family support services, well-appointed homes, lush landscaping, myriad classes, community outings, socials, and even chances to volunteer. We’re revolutionizing senior living by offering comprehensive care that scaffolds seniors into greater independence and ensures a thriving retirement.

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